If you are encountering an NFC Scanning Error, please follow these instructions:
1) Place your card in the optimal spot for your NFC antenna:
NFC antenna location:
iOS: Place the card on the back of the phone exactly as the picture indicates:
Android: !! Each Android phone has the NFC antenna in a different place. However, it's typically located between the middle and the upper half of the back of the phone.
Finding the right spot on your phone is especially crucial for creating wallets or triggering transactions.
Image: Optimal spot for Samsung Galaxy S24 Ultra
2) Hold the card steady in the optimal spot without moving it. The system is reading information, so the card needs to be still and close to the phone for several seconds during each scan.
If, after applying these instructions, you still encounter an NFC Scanning Error, please contact support directly.